Chat Support

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Job Duties and Responsibilities

  • Ensures that all chat messages are read and answered.
  • Serves as primary point of contact for customers on chat platforms.
  • Assists to effectively complete complicated or unusual customer transactions by providing product and computer transaction knowledge & guidance in terms of customer inquiries
  • Collects and catalogs data in the Chat Support Rooms and relays to concerned parties.
  • Remains current on all department communications & knowledgeable of policies, procedures & changes
  • Process removal of credit card authorizations, complimentary and employee orders same day of receipt
  • Resolves issues
  • Escalates issues that cannot be resolved through chat
  • Provides front-line technical assistance to high profile customers, in a team-driven case management environment
  • Performs other functions that may be assigned by the superior from time to time.

Job Specifications

  • Bachelor's and Associate Degree in Education, Technical, Computer Science, Associates, Business, Engineering, Finance, Information Technology
  • Must have a minimum of 3 months of related work experience
  • Must be able to work the week prior to holidays, week of holidays, and week after holidays
  • Flexibility to work additional hours and days during peak holiday periods that deviate from regular work schedules
  • Recognized ability to work with a sense of urgency
  • Demonstrated ability to make decisions, setting standards, holding oneself accountable, being empowered, and relating effectively with a group of diverse individuals